Dymmer service agreement
Version: 14 September 2026.
Provider and scope
Dymmer is a trading brand of Altenwald, the provider of the services on this website. Address: Antilopestraat 7, 1338 KN Almere, Netherlands. KvK: 84033401. VAT identification number (BTW-ID): NL003904833B64. Contact for enquiries, incidents, cancellation and complaints: info@dymmer.com.
These terms apply to both consumers and business customers. Consumer protections apply when you contract outside your trade or profession. No provision limits mandatory statutory rights.
One agreement for the services purchased
This document contains the common purchasing terms and the specific conditions for Dymmer services. Only the sections relevant to the products, services and add-ons in your order or accepted quotation apply. Accepting it does not purchase additional services or authorise charges unrelated to that order.
The agreement consists of the version of these terms accepted when ordering and the order details: service, price, taxes, duration, renewal method, capacity and add-ons. In case of conflict, specific conditions expressly agreed for that order take precedence over the general terms, always respecting mandatory consumer rights. Bundles include only the components and limits described in their offer.
Acceptance of the agreement is separate from privacy information and optional consent to commercial communications. You do not need to authorise advertising to purchase or use services.
Services and ordering
Dymmer offers domain registration, transfer, renewal and administration; DNS zone and email management; and administration of projects and connected servers. Features, capacity, add-ons and included periods depend on the service or bundle purchased. Connecting your own server does not mean purchasing hosting for that server from Altenwald.
Check the order details, domain name, features, period, total price and renewal method before confirming payment. The prices and specific conditions of the order or accepted quotation, including bundles and custom prices, determine what you purchase. Amounts payable by consumers must include applicable taxes. An availability search does not reserve a domain; registration or transfer depends on provider confirmation and the extension's requirements.
Creating an account does not purchase every service or authorise recurring charges. Keep a copy of the terms and your order confirmation.
Specific conditions for domains
The registrant must provide accurate information, keep it up to date and respond to verification requirements imposed by the registrar or registry. Eligibility, transfer, renewal, expiry and dispute rules depend on the extension. Dymmer works with these providers:
The specific conditions applicable to the domain supplement these terms without excluding Altenwald's obligations to the customer. Decisions by registries, registrars or authorities can affect a domain; Altenwald remains responsible for its own obligations under the law.
Contact information and registrant changes depend on the extension, provider and required verification. They may require assistance, documentation, a specific procedure or a fee disclosed in advance. Cancelling the domain is not a general prerequisite for requesting a change.
Specific conditions for DNS
You can manage zones for domains registered with other providers. For Dymmer to serve their DNS records, the corresponding delegation must be configured using the service's nameservers: ns1.dymmer.com, ns2.dymmer.com, ns3.dymmer.com and ns4.dymmer.com. Changing delegation can interrupt DNS resolution and associated services.
Specific conditions for email
Mailboxes store and manage email within the purchased capacity; forwarding sends messages to configured addresses. Mailbox, storage and forwarding limits depend on the order and add-ons purchased. Customers must keep addresses and the DNS configuration needed for email correct.
Receipt and delivery also depend on sender and recipient servers and their filters. Antispam and antivirus controls reduce risks but do not guarantee delivery of every legitimate message or blocking of all malicious content. Deleting a mailbox or ending the service may prevent access to its contents; export anything you need to retain beforehand.
Specific conditions for projects and servers
Project features organise and administer connected servers, configurations, deployments, logs and metrics according to the purchase. Access to your own server requires authority and the necessary connection permissions. Administration through Dymmer does not itself change your agreement with that server's provider.
Requested actions on configurations, deployments, volumes and other resources may affect services running on the server. Check their scope before confirming them and keep necessary backups. Support services, additional capacity and extended retention are included only where stated in the order. The purchased scope does not imply a specific availability guarantee or response time unless expressly agreed, without prejudice to our legal obligations.
Use, security and responsibility
Customers must have authority to administer the domains, servers and data they add, protect their credentials and manage the access permissions they grant.
Sending spam, distributing malware and unlawful use are prohibited. Security incidents or abuse may require proportionate measures to protect systems and others, including suspension of the affected resource. We will inform customers where possible and legally permitted.
We apply security measures, but no system guarantees complete freedom from outages, unauthorised access or malicious messages. Keep copies of data you need to retain. This recommendation does not remove Altenwald's security obligations or legal liability.
Payments, renewal and invoices
Depending on the product, payment can use available account balance, a one-off PayPal payment or a PayPal subscription. A one-off payment does not itself authorise future charges. Automatic renewal requires the corresponding authorisation; the period and amount depend on the product and accepted subscription. Domains and projects may have different periods. Bundles use their agreed composition and price, which need not equal the sum of individual prices.
You can disable automatic renewal using the service controls or request this by email. You can also cancel the payment authorisation in PayPal. Stopping future charges does not request a refund for a completed transaction or immediately delete the resource. An unrenewed service may stop working at expiry; a domain may expire and recovery depends on the extension's rules and fees.
Consumer subscriptions are subject to mandatory rules on renewal and cancellation. Where a subscription renews tacitly for an indefinite period, the consumer may cancel with the applicable statutory maximum notice period, generally one month. Cancellation is not conditional on a new annual payment that the law does not allow us to require.
Invoices are generated from processed transactions and charges and can be viewed in the billing section. We do not guarantee a single monthly invoice or issue on the first day of the following month.
Account balance is used to pay for services. To request repayment of unused balance, email us with the account and amount. No €10 minimum applies to exercising a statutory refund right, and payment platform fees are not automatically deducted. Amounts relating to services already provided will be assessed under the order, withdrawal rules and applicable law.
Consumer right of withdrawal
When you conclude a distance contract as a consumer, you generally have 14 days from conclusion of the service contract to withdraw without giving a reason. To exercise this right, clearly communicate your decision to info@dymmer.com or our postal address before the deadline. You may use the following form, but this is not compulsory:
To Altenwald, Antilopestraat 7, 1338 KN Almere, Netherlands; info@dymmer.com: I hereby give notice that I withdraw from my contract for the following service: [service and order reference], ordered on [date]. Consumer's name: [name]. Address: [address]. Date: [date]. Signature: [only if submitted on paper].
We will make the applicable reimbursement without undue delay and no later than 14 days after receiving the withdrawal notice, using the same payment method unless expressly agreed otherwise, without reimbursement fees.
If you expressly request performance to begin during the withdrawal period, a proportionate amount for services actually supplied may only be charged where the statutory information and request requirements have been met. The right is lost through complete performance of a paid service only where the legal requirements are satisfied, including prior express consent and acknowledgement that the right will be lost once performance is complete. Accepting these terms or paying does not replace those declarations. Registering a domain or activating a service does not automatically remove the right of withdrawal.
Where mandatory information has not been supplied, statutory extensions of the withdrawal period apply. Withdrawal is different from disabling renewal. Business customers do not have the statutory withdrawal right reserved for consumers, without prejudice to their other contractual and legal rights.
Termination, data and complaints
You can request termination by email. Before deleting resources, transfer any domains you wish to keep and export your data. We will explain the affected services, termination date and any properly outstanding amounts. Deleting a project, zone or mailbox can affect its data and associated resources; cancelling a payment does not replace that procedure.
Contract termination and erasure of personal data are separate requests. Retention of invoices, necessary records and third-party data is explained in the privacy policy. We do not promise immediate deletion of all information or periodic deletion of all registrar contacts.
Send incidents and complaints to info@dymmer.com. Dutch law applies without depriving consumers of mandatory protections or competent courts to which they are entitled, including those of their country of residence where applicable.
Version and changes to terms
The version of this document and the order identify the conditions of each purchase. Publishing a new version does not itself replace the version accepted for an earlier purchase or create a new payment authorisation. Nor does it mean new versions of privacy information or commercial consent have been accepted.
For continuing services, we may propose proportionate changes to comply with applicable legal or regulatory changes, meet mandatory requirements of a domain registry or address objective security needs affecting delivery. These reasons do not authorise unrestricted price changes, reductions in essential features or changes to completed transactions.
We will communicate the changes, reasons, affected services and effective date with reasonable advance notice. Where a legal or security measure requires urgent action, we will inform you as soon as possible. If a change requires your acceptance, we will request it expressly. Where applicable, you may terminate the affected service before the change takes effect without penalty and with any legally required reimbursement. Mandatory rules on changes, information and termination always apply.
Privacy and commercial contact
The privacy policy explains data processing needed for ordering, invoicing, administering and protecting the service. The commercial contact consent information separately explains the voluntary choice to receive news and offers by email. Refusing or withdrawing that consent does not affect your services or prevent messages necessary to provide them.